Communication Skills
Group - One Day Course
Course Description
This course shows how to improve your communication skills. It is loaded with practical tips for being clear and persuasive.
We begin by looking at ways in which we can communicate more effectively - getting and keeping rapport and control, and how to say things in a way which gets people to do what we want.
The second half for the course is spent on content - how to be absolutely clear, and to check other people's exact meaning, how to say things in a responsible way, and how to sequence our thoughts so they are more readily accepted.
In the words of Richenda Rudman who devised this course: "Communication is about having options; if you're not getting the response you want, you need to try another tactic. This course provides you with a range of options to assist you in becoming a better communicator."
Communication Skills is a good adjunct to our courses in Presentation Skills, Oral Briefing Skills, Negotiation and Meeting Skills and Interviewer Skills.
Who Will Benefit
Everyone - no matter how skilful they are already. Even our trainers say their techniques improve after presenting this program. It has particular value for those who deal with the public or customers because it minimises misunderstanding, and helps to get through even the most difficult situations through the way in which things are said.
Course Outline
The processes of communication.
The five requirements in setting outcomes; four methods for establishing rapport; embedded commands; presuppositions; metaphor; immediacy; state breakers. The ethics of communication.
The content of communication.
How to talk responsibly; six ways to clarify meaning; two methods of active listening; how our beliefs and principles affect our behaviour; assertion - what it is and how to use it; answering questions clearly and persuasively.
Participants find this course very enjoyable because of interaction with each other; it minimises lecturing, and maximises trial-and-error exercises to test the ideas and techniques.
Group size
There is no limit on group size.